FAQ'S

Bookings can be made over the phone by calling our Course Advisors @ Our Academy is open all seven days of the week from 09:30 am to 07:30 pm. Our Advisors will be happy to answer any questions you may have over the telephone. Alternatively you can contact our Course Advisors through our website option or submit your query through the Contact page. Payment is taken at the time of booking using a credit or debit card, unless taking benefit from our Finance or Payment Plan Options. Alternatively, all courses are available to book quickly & securely 24 hours a day, 7 days a week through our website.

You can quickly & securely book training courses on our website at any time 24 hours a day, 7 days a week. Training is subject to an available training place on the day. Should the course be full, you will be offered the next available date for the same course/venue, at the same price paid.

All course fees non-refundable and non-transferable. In the event of a genuine reason for non-attendance or cancellation (proof of which may be required), a request for transfer to an alternative training date or course may be considered at the discretion of The Beauty Academy. A transfer fee of per training date will apply to reschedule, or a medical certificate (for the named student only) will be required to waive this fee. Last Minute Offer courses can only be rescheduled with approval from The Beauty Academy and will always be subject to the rescheduling fee of per training date. Training courses must be taken within 6 months from the original date of booking, after which time any course fee credit will expire. Should you be unable to attend, please notify us in writing to ….. at least 72 hours prior to the booked training course. Failing to notify us with a minimum of 72 hours’ notice, may result in forfeit of all course fees paid dependent on the circumstances. Should you become unable to attend on the day of training itself, please call us as soon as possible after 9.30am, on +0 for assistance.

Should you be having difficulties in finding the training centre? Should you still be having difficulty, please call us as soon as possible @ 0 for assistance. If you are going to run late for your training, please ensure you contact us before 09.30 am.

In the event that the Beauty Academy need to cancel your course for reasons beyond of our control, for eg: student cancellations leading to insufficient numbers of students or any other reasons beyond our control. The Beauty Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses. Can I get insurance with The Beauty Academy Diploma? Yes, all of our face to face courses qualify for our own industry leading insurance allowing you to work mobile; which can be arranged easily on the following link following your practical training: If you are looking to gain employment or establish business premises, you may be advised to look at the qualification courses we have available to better suit your training needs and career aspirations.

Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis. This can only be offered where discussed prior to booking your course, as we may need to make adjustments to the training day or special arrangements at the centre to support you for which we may require advance notice. All courses are taught in English / Tamil & given the fast track nature of our courses, students will require a good command of spoken and written English language in order to achieve and demonstrate the course requirements. We are unable to accomodate students with a translator on our standard training days as this can be disuptive for other learners, however we may be able to arrange one to one training for you at an additional cost if deemed required. Please discuss this with the Advisor before booking as refunds cannot be given where a student is unable to participate within the training day(s) due to reasons not disclosed at the time of booking.

We provide short, intensive training courses. We work with very small numbers in each training group to provide a more student focused learning environment. We work with very experienced tutors with vast personal knowledge of working within the industry. We work only from our own training centres which are purposely and permanently set up to deliver a high standard of training. Our courses offer a flexible route to study, to achieve your career goals and our dedicated Support Team offer assistance by email or telephone, even beyond your training days. Each training day begins with a short introduction on health and safety with the remainder of the day focused on hands on practice and acquiring of the skills to deliver treatments.

You should arrive for 09.45am to start at 10.00 am and will finish at approximately 05:30 pm with a short break for Tea / Coffee / Lunch. Late arrival is extremely disruptive to other students. If you arrive late (in excess of 30 minutes) you will be unable to participate in the training. Please therefore ensure you allow sufficient time for travel to the centre & make use of navigation tools such as the map/directions on our website to guide your journey.

You should ideally wear a professional beauty tunic. Otherwise smart-casual, clean clothing should be worn. You should wear flat shoes with covered toes/heels. Please ensure you are suitably dressed to give and receive treatments. Long hair should be tied back, away from the face. You should have clean, short nails which should be free of polish/nail extensions. You should be free of eyelash extensions for all courses where you will be working on the face. For hair removal (waxing), you must be willing to give and receive treatments on all areas covered. It is a requirement of the course that all students allow hair growth of 0.05cm in all areas to be treated (dependent on natural hair growth patterns). This is to ensure fairness to all students, to allow equal opportunity to practice. Please ensure you leave all valuables at home, including any jewellery as we cannot accept responsibility for valuables at the training centre. You should not wear more than one wedding band and one pair of plain stud earrings. All students are required to give and receive treatments on training days. Any medical conditions which may prevent this should be disclosed in confidence at the time of booking. We reserve the right to request a medical certificate or letter from your GP to confirm your suitability to participate within the course/receive treatments prior to booking, or prior to course attendance. We are unable to accept students who are under 12 weeks pregnant or over 32 weeks pregnant for health & safety reasons.

Post your theory & practical training successfully followed by written exams.

Following training, students should begin practicing treatments as soon as possible while the knowledge and skills are freshly learnt. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.

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